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"Poor service"

About: Maroondah Hospital

(as the patient),

I had surgery on my knee and was booked in later to have stitches removed and knee checked. I'm still not walking properly due to the pain and had to walk 15 minutes to get to the hospital. (Lack of parking and only 2 hour parking). Waited in Out Patients not getting attended to for two hours before giving up and leaving. Walked all the way back to car where I had a parking ticket as well.

Absolutely useless.

If I have complications with my knee my lawyers will have a field day.

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Responses

Response from Jo Gatehouse, Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience), Eastern Health 6 years ago
Jo Gatehouse
Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience),
Eastern Health
Submitted on 27/04/2017 at 5:53 PM
Published on Care Opinion on 28/04/2017 at 9:16 AM


picture of Jo Gatehouse

Dear knee surgery,

I am sorry to read about your experience at our out-patient clinic earlier today.

I am responding on behalf of our Chief Executive Officer David Plunkett who is currently on leave.

I am keen to look into the concerns you have raised and would encourage you to contact me directly on jo.gatehouse@easternhealth.org.au so that I can get further details and investigate the issues that you have raised.

Kind Regards,

Jo

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