"Felt dismissed."

About: Maroondah Hospital

(as the patient),

My story is about a doctor who I felt didn't want to help me. I caught a very bad cough in hospital. One of the nurses heard me coughing, so she said to me do you want to see a doctor? So I said yes thank you. So one hour went by and this doctor came to me and said - how can I help. So I explained to the doctor that I had a very bad cough. I believe they said to me - look at all we have done for you since you have been here and they started to show me this big list full of tests that they did on my heart. So I said, "Thank you for that, but I am not speaking about my heart, I am talking about this cough that I have just caught". I believe the doctor's reply was - what do you want me to do about it? So I said, 'And you're a doctor. I would like you to check my chest". With that the doctor just got up and walked out and I did not see them again. So I went around to where the doctor's office was and said that I was going to report them.  They ask me why, and I told them they had no bedside manners. When the doctor ask me why and I told them what they had said to me, I felt they started to deny it all.  So that was one experience.

Responses

Response from Jo Gatehouse, Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience), Eastern Health 3 years ago
Jo Gatehouse
Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience),
Eastern Health
Submitted on 27/04/2017 at 18:09
Published on Care Opinion on 28/04/2017 at 09:17


picture of Jo Gatehouse

Dear 039poppy,

Thank you for sharing your story on Patient Opinion. Our Chief Executive Officer is currently on leave so I am replying on his behalf.

At Eastern Health we value courtesy and kindness so I was disappointed to read your story regarding your experience at Maroondah Hospital.

I would be very happy to look into your concerns and invite you to email me directly on jo.gatehouse@easternhealth.org.au so that I can follow up directly with the staff involved.

Once again, I apologise for your experience and look forward to further contact from you should you wish to email me directly.

Kind Regards,

Jo

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful