"Bad Emergency Department experience"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

Worst experience ever. I was out and thought it's the closest option for me to come to as I was suffering from a severe migraine and was not able to put my head up. I had to wait for 5 hours before a doctor called me! In my opinion, a patient could die and come back to life while they're still waiting at this hospital!


Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 3 years ago
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital
Submitted on 26/05/2017 at 16:02
Published on Care Opinion at 16:30

Dear migraine experience,

I am sorry to hear of your experience at Sydney/Sydney Eye Hospital Emergency Department and thankyou for sharing this with us on Patient Opinion. We apologise you had such a long wait and this highlights the pressures for both patients and staff as we strive to meet needs of all patients. Your story will be fed back to the team for reflection and discussion about how we would better keep patients updated and meet their needs when experiencing longer waiting times.

Kind regards


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