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"ED visit to Box Hill Hospital"

About: Box Hill Hospital / Emergency Department

(as the patient),

Hi there, I just wanted to say a big thank you to all the staff at the Box Hill Hospital Emergency Department for my recent care. I had a nasty fall recently on my way to catch a train into the city. Thankfully I was with family at the time and they took me to BHH very quickly after the fall as my face was swelling up and bleeding quite a lot. From the moment we arrived, I couldn't have been happier with the care I received. All staff were very thorough, caring and professional. I sustained both orbital and nasal fractures in the fall and was quite shocked. I stayed in the Short Stay area overnight and was discharged the following day into the care of my family. We returned a few days later for a follow up appointment in the OPD (outpatient department) to further check my facial injuries in the Plastics Clinic where again I was treated with respect and great care. Thank you very much.

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Responses

Response from Jo Gatehouse, Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience), Eastern Health 6 years ago
Jo Gatehouse
Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience),
Eastern Health
Submitted on 23/05/2017 at 3:00 PM
Published on Care Opinion at 3:14 PM


picture of Jo Gatehouse

Dear respectfully cared for,

Thank you for taking the time to share your experience at Eastern Health on Patient Opinion.

Our staff pride themselves on providing high quality care in a kind and respectful manner so it is very pleasing to receive feedback such as yours.

I will ensure that your feedback is provided to the relevant teams both in the Emergency Department and Specialist Clinics (Outpatients Department).

I do hope that you are well on the road to recovery from your fall and injuries and once again, thank you for sharing your story.

Kind Regards,

Jo Gatehouse

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