"Staff attitude and performance"

About: Sydney / Sydney Eye Hospital / 2 East (Medical Unit)

(as a staff member posting for a patient/service user),

The main hospital service involved demonstrated a genuine and caring approach displayed by the staff looking after a patient who at most times was rude and uncooperative. The staff dedication to resolve the patient's problems was very good when attending to a difficult and uncooperative patient. I was impressed.

Responses

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 3 years ago
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital
Submitted on 06/06/2017 at 13:18
Published on Care Opinion at 14:06


Staff encounter challenging situations and patients who have complex problems which at times results in difficult behaviour. You witnessed our staff showing how professional and compassionate they can be in these circumstances and it is lovely that you are recognising this on their behalf.

Thank you for taking the time to express how impressed you are with our staff.

Kind regards

Jennie

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