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Great staff at Eastern Health Lilydale

Posted By beanz63

"Great staff at Eastern Health Lilydale"

About: Yarra Ranges Health

(as the patient),

Recently, I went to Eastern Health, Lilydale for a small procedure of a cyst removal on my back under sedation.

From arriving in the morning and getting booked in by the nice admin girl, to getting pre-operation checks, to going to surgery, everything ran so smoothly.

I cannot say enough good things about this hospital and its staff.

They were all fantastic, kind, reassuring and funny.

To be quite honest, I quite enjoyed my morning in the hospital.

Well done all staff, you all do an amazing job.

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Responses

Response from Jo Gatehouse, Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience), Eastern Health 6 years ago
Jo Gatehouse
Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience),
Eastern Health

Submitted on 9/06/2017 at 5:06 PM
Published on Care Opinion on 12/06/2017 at 9:45 AM

picture of Jo Gatehouse

Dear beanz63,

Thank you for sharing your story on Patient Opinion.

It is always pleasing to hear when our patients feel well supported by our staff who really do work hard to provide high quality care to all our patients and their families.

I will ensure that I pass your lovely feedback to the staff at Yarra Ranges Health.

I hope that you are well on the road to recovery and that, whilst you 'enjoyed your morning in the hospital', you do not have any reason to return any time soon!

Kind regards,

Jo Gatehouse

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