This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?


About: Central Gippsland Health

(as a relative),

A close family member was an inpatient at Central Gippsland Health Service in early 2015. He was a patient on the Medical Ward where he received excellent care. On discharge he was supplied with some compression stockings. A month later we got a bill for the stockings $110. 00 which I paid. One year later I received the bill again. I explained that I had paid the bill but because I hadn't kept the receipt and they had no record I paid it again. I kept the receipt for the 2nd time I paid it but threw it out recently. Lo and behold one year later I got the account again! ! Once again I rang up and the girl said it would be sorted out. But no! Again I get the bill and again they have no record of payment! So I'll have to pay it again. $330! I never received a monthly bill for this account but instead I received yearly bills. So if you pay an account at the front desk never throw the receipt out and don't rely on monthly statements.

Tags added by staff members:
Do you have a similar story to tell? Tell your story & make a difference ››


Response from Frank Evans, Chief Executive Officer, Central Gippsland Health 6 years ago
Frank Evans
Chief Executive Officer,
Central Gippsland Health
Submitted on 21/07/2017 at 8:30 AM
Published on Care Opinion at 3:20 PM

picture of Frank Evans

Dear Disgruntled

I am unsure how this could happen and I will look into it straight away for you.

Are you happy to email the bill details to me at

I am very sorry and I will organise to refund any money we owe you.



  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Next Response j
Previous Response k