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Eye appointed

Posted By A167

"Eye appointed"

About: Royal Prince Alfred Hospital / Emergency Department Sydney / Sydney Eye Hospital

(as the patient),

I am so angry about the long waiting time in the Sydney Eye Center. My appointment was 2pm, waited for more than 2 hours and when I approached the Nurse she told me that there are still several patients in queue. Same when you go to Royal Prince Alfred Hospital and emergency. Why do we have to wait for 3 hours when we have an appointment time?

Please note that I applied for appointment since March 2017, got the confirmation in the middle of May and lastly, today my long awaited schedule and I have to wait for another damn 3 hours before I can be checked for a first world eye center!

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Responses

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 6 years ago
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital

Submitted on 26/07/2017 at 3:03 PM
Published on Care Opinion at 4:06 PM

Dear A167,

Thank you for expressing your feedback on Patient Opinion, we value your feedback and the insights you give us to our clinic. I am sorry the service did not meet your expectations on this occasion. The Eye outpatient clinic is a large clinic and provides specialist care for many patients each day. We endeavour to stagger the appointment times to reduce the waiting time. However, due to clinical needs, at times there is a longer wait for your appointment. We are currently in the planning phase of remodelling the clinics, waiting space and patient booking system in attempt to further address the issues you highlight.

Kind regards

Jennie

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Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 6 years ago
We have made a change
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital

Submitted on 5/09/2017 at 12:46 PM
Published on Care Opinion at 1:03 PM

Dear A167,

Just a quick update to let you know that an interim solution of relocating certain clinics has been implemented, to address the issues you raised around overcrowding and waiting times in the Eye clinic.

Sydney/Sydney Eye Hospital strives to provide quality consumer-centred care by building positive partnerships with our patients, so thank you again for taking the time to get in touch and also, allowing us the opportunity to improve our service.

Kind regards

Jennie

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