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Great transport service

Posted By Anxious Flyer

"Great transport service"

About: Patient Assisted Travel Scheme - WACHS Kimberley

(as the patient),

I wanted more people to hear of my great experience.

Recently, I was finally booked for an appointment in Darwin that I have waited a number of years for.

At this time of year I am extremely busy at work and with this and my anxiousness about flying I was concerned about this trip. However after dealing with the PATS office in Kununurra, in particular with Jane over the phone, I was reassured that the inconvenience to me and my employer was minimal and they even made me feel better about the option to fly vs drive given my concerns with flying.

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Responses

Response from Margi Faulkner, Operations Manager, Broome, WACHS - Kimberley 6 years ago
Margi Faulkner
Operations Manager, Broome,
WACHS - Kimberley

Submitted on 28/07/2017 at 2:46 PM
Published on Care Opinion at 3:01 PM

picture of Margi Faulkner

Good afternoon Anxious Flyer,

Thank you for your feedback on the PATS service in Kununurra. All our staff aim to provide caring, compassionate and reassuring care and it is gratifying to know that you appreciated their efforts. The PATS Manager has passed your feedback on to the team. When consumers take the time to provide such feedback it has a very positive effect on staff morale.

I hope you are recovering well.

Regards,

Margi

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