"Wait time and a staff member"

Sydney Sexual Health Clinic. I am HIV+, needed a new script. Went in admittedly without an appointment. After waiting 90 minutes I was told I was next. After 2 hours I inquired at reception again and asked if there was any information on where else I can get a script and a receptionists says "I have idea, your GP? " (If my GP could write them I wouldn't even be there, that is obvious and damn sure the receptionist knows that). Finally a nurse actually helped and got me a doctor. I refused my 6 monthly blood test because my patience was stretched as it was and got my script. I was with the doctor for 5 minutes out of a 2 hour and 6 min experience and still wasn't given any info on alternatives. THANKS.