"Poor care of elderly patient."
About: Wantirna Health Wantirna Health Wantirna 3152
Posted by dam (as ),
Shocking care for my very elderly father who after just two days in Wantirna Health they lost his false teeth and hearing aid. He was admitted from Box Hill Hospital.
I recently came into visit my father just after lunch only to be told by Dad they lost his hearing aid and false teeth that morning, and that he was hungry as he could hardly eat with no teeth and not had much lunch.
Dad was very upset so I went and spoke to his care nurses. Their reply was, they weren't sure if he had hearing aid and false teeth,they thought he had enough to eat,they looked but found nothing.
Why was I not called first thing in the morning to confirm he had them?
Nurses did not check to see if he could eat lunch without teeth so, an extremely elderly man goes hungry.
Spoke to head nurse and she gave me a number to ring Patient Relations which I did asap, only to be told that I have to wait 6 to 8 weeks for insurance claim to be logged after I supplied quotes to receive money to replace teeth and lost hearing aid.
I asked Patients Relations if they would pay my father up front asap and Eastern Health wait the 8 weeks for insurance money as my very elderly father's health will decline if he can't eat properly.
The reply I got was sorry you have to wait.
I then asked to speak to the person in charge of Patient Relations to arrange a meeting and discuss these matters and other concerns I have had with my father's care.
As of yet, I have not received a call from the head of Patient Relations, rang and asked a number of days ago and I'm still waiting.
My father was in Box Hill Hospital for 2 weeks, never had a problem or lost anything. Gets transferred to Wantirna and within 2 days lost very important valuable items.
When they checked him in nurses did not even list his belongings.
What sort of care is that for a very elderly patient. Then left hungry and told wait 8 weeks for money to replace teeth and hearing aid.
RSPCA gives better service.