"Efficient and professional treatment at Northam Hospital ED"

About: Northam Health Service

(as a parent/guardian),

I presented to the Northam ED recently with my child to check and see if they had broken their arm.

My child was triaged very quickly, by a very professional and friendly nurse. The nurse called the doctor to the triage window quickly to inspect my child's arm to ensure that we could have x-rays requested/completed due to the time in the afternoon (very late afternoon).

We were seen for X-rays within the next 10-15 minutes. It would have been less than 10 minutes from having the X-ray, when we were taken through to view the X-ray and then to have the arm treated.

All staff in the ED and radiology were excellent. We were kept well informed and treated quickly and professionally by all staff.

I can highly recommend the staff at the ED to everyone. My child and I were very grateful and appreciative of all the staff, for making our experience as comfortable as possible.

We attended the very next morning for a further X-ray and were again treated so well. My child could relax during this whole experience, even though they were anxious and in pain, the staff were fantastic with my child and with me.

We're very grateful for all staff at the Northam ED - Thank you.

Responses

Response from Sean Conlan, Regional Director, WA Country Health Service - Wheatbelt 2 years ago
Sean Conlan
Regional Director,
WA Country Health Service - Wheatbelt
Submitted on 18/08/2017 at 10:52
Published on Care Opinion at 11:15


Dear MsGreatfulParent,

Thank you for taking the time to write to us regarding the Emergency Department and Radiology staff of the Northam Health Service. I am happy to hear that they were able to make your child’s experience a positive one.

We know for children that coming to a hospital can be distressing and providing the best care and a positive and friendly environment to children and their families is very important to us.

It was particularly pleasing to hear that upon your return visit the following morning, staff maintained the positive and friendly experience to ensure your child felt comfortable.

I will pass your thanks on to the departments and management of the Northam Health Service with great pleasure.

I hope your child is making a full recovery and thank you for taking the time to share your experience.

Regards

Sean Conlan

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