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Sydney hand clinic- waiting times.

Posted By Tiredman

"Sydney hand clinic- waiting times."

About: Sydney / Sydney Eye Hospital / Hand Therapy

(as the patient),

The staff do their best but are terribly under-resourced.

I've been waiting for 2 hours and I'm still not close to seeing the doctor.

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Responses

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 7 years ago
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital

Submitted on 21/08/2017 at 9:35 AM
Published on Care Opinion at 9:53 AM

Dear Tiredman

Thank you for providing your feedback on Patient Opinion. I acknowledge your frustrations concerning the wait time to see a doctor and I would like to apologise regarding your experience. The Hand Clinic is a large clinic and provides specialist care for many patients each day, however due to clinical needs, at times the clinic appointment time frames are not met.

Again thank you providing us with this valuable feedback concerning our service which we can review with the Hand Unit Team.

Kind regards

Jennie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Tiredman (the patient)

Yeah I do understand that. This place is notoriously slow though. I ended up waiting 3 1/2 hours to be seen. This is not the first time I've had a long wait here and I've heard many similar reports.

I'd again like to stress that I don't place any blame on the staff- it is clear this facility does not have adequate resources provided to it.

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