"Day surgery experience"

About: Geraldton Hospital

(as the patient),

I had minor surgery at Geraldton Regional Hospital. The day surgery ward did not have enough beds for the amount of people scheduled for surgery. It was unfortunate that I had to wait nearly 4.5 hrs for my scheduled surgery, however the staff were wonderful. Obviously they were very much under the pump, but they all were friendly and had a smile for everyone.

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS-Midwest 2 years ago
Michele Young
Coordinator Executive Services, Executive Services,
WACHS-Midwest
Submitted on 04/09/2017 at 19:16
Published on Care Opinion on 05/09/2017 at 09:26


picture of Michele Young

Dear day surgery delay

Thank you for taking the time to share your experience on Patient Opinion. Firstly I am delighted to hear that your experience with our staff was positive and reflected the high standard of care we strive to provide. I will ensure that your compliment is forwarded to the staff involved.

I was sorry to hear that you experienced an extended wait time for your scheduled surgery, unfortunately on occasion there can be unexpected delays and we really appreciate your patience on the day. The team at Geraldton Hospital are consistently implementing strategies to ensure all required surgery is undertaken. We would welcome the opportunity to discuss your experience in greater detail. You can contact Derek Fraser Geraldton Hospital Operations Manager on 9956 2369 or alternately you can contact me on 9956 8695 or michele.young@health.wa.gov.au

Your call would be very welcome and you can remain anonymous if you wish.

Thanks again for taking the time to write and I hope you are continuing on the road to recovery.

Best wishes

Michele

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