"A gap in care"
About: Royal Perth Hospital Royal Perth Hospital Perth 6000 http://www.rph.wa.gov.au/
Posted by elvis (as ),
Recently my mother was cared for by an agency nurse who worked from 7am to 1pm. The next agency nurse commenced work at 3pm. My mother had no-one to care for her between 1pm and 3pm.
She was in a single room with the door closed, my mum was monitored with a portable ECG machine, to monitor her heart rate, respiratory rate, and oxygen saturation. She was extremely short of breath and on high flow nasal prongs 10L of oxygen with a flow rate of 45L/minute.
Mum pushed her nurse call bell and it took a nurse 25 minutes to answer the bell. When mum complained she was told - put in a complaint. Mum needed to go to the toilet, but was unable to move due to the amount of monitoring she was connected to.
I am very concerned that it would take so long to answer my mum's call bell. Also, with the door closed there was no chance that the alarms on the monitor could be heard. I consider this was an extremely unsafe environment for my mother to be cared in.