"Poor communication and disempowerment in decision regarding treatment."

I broke my hand and was referred by Sutherland Hospital.

I attended Sydney Hand Unit/Hospital as per my referral (I broke my hand two days earlier). I was advised that I would need surgery on that visit and I asked if I had time to get a second opinion. I was told that I had a day or two to decide.

I got the second opinion two days later and attended Sydney Hand Hospital on that day to inform that I agreed with the surgery. I was told that a doctor would call me the next day.

No one called me the next day, so I called later in the day and insisted on speaking with a doctor. He told me that I should come the Monday of the next week because they needed to go through informed consent with me.

I attended as required and was told by the specialist on that day that I wouldn't need surgery. I questioned if the result would include a deformed or rotated finger. I was told I would be fine. I again suggested that we needed to draw distinctions on the 'fine'. I was told there would be no issue.

A week later I noticed that my finger was still in a very unusual position and in the way when I did my required contractions for physio. I made an appointment to return.

In my appointment I was told that I should have had surgery when advised! I asked for a summary and x-rays. I was told that the specialist had nothing to add and to see my GP to get a different opinion on treatment.

I feel 'managed' and that I was given second class treatment due to poor response and communication (especially a lack of continuity)

I would like to make a formal complaint.