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"Told that consultants do not need to see patients in public hospitals"

About: Royal Perth Hospital

(as the patient),

Recently I received treatment for a broken foot as result of being run over. I did not see the treating consultant during the ward rounds; when I queried if the consultant is going to see me I was told by a senior registrar that consultants do not need to see patients in public hospitals.

For someone who has worked in the health industry for over 40 years, I could not believe that the doctor had said that to me. I was wondering then as to the purpose of having salaried consultants if they do not see patients in public hospitals.

My injuries were sustained as a result of an MVA which therefore classifies me as a private patient (this was explained to the medical team), but I was informed that it did not make any difference as the treatment that I receive in a public hospital would be the same - consultants do not need to see patients in public hospitals.

Oh and by the way it took 14 hours to re-site an IV line - a long time for someone requiring pain killers and anti nausea medications.

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Response from Aresh Anwar, Executive Director, Royal Perth Bentley Group 6 years ago
Aresh Anwar
Executive Director,
Royal Perth Bentley Group

I am a doctor and my job at Royal Perth and Bentley Hospitals is to help co-ordinate all the elements of the hospital to ensure patients get the best clinical outcomes and experience

Submitted on 19/09/2017 at 10:51 AM
Published on Care Opinion at 11:11 AM

picture of Aresh Anwar

Dear Mack1,

Many thanks for taking the time to write. Can I please apologise for your experience and be explicit about our commitment to our patients. Care in a Public hospital does not translate into a lower level of expectation than Private. Indeed as an organisation we pride ourselves on ensuring that quality is at the very centre of everything we do for everyone.

Whilst I have shared your feedback with the team can I please ask if you would be kind enough to contact me privately so that I can investigate and action further on Tel: (08) 9224 2219

With apologies

Dr Aresh Anwar

Executive Director

Royal Perth Bentley Group

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