"My experience with the hospital as a patient"

About: Royal Perth Hospital

(as the patient),

I have broken my ankle severely. Before I got transferred I was told next day surgery, as my ankle is notoriously unstable. It is now a number of days later, still no surgery nor have I been seen by a doctor. They've randomly fasted me, in hope of surgery. I understand there are more emergencies, but the doctor I saw when I arrived at the hsopital, did tell me it's only an hour surgery!  I'm young, I have young children at home that require my care, as we don't all have the luxury of on call babysitting. I hope these surgeons sleep well at night, why wouldn't they! In my opinion, their care factor of a patient and their home duties is next to none, so long as there pockets are filled I feel they don't to care. How is the medical industry allowing them to have a license? I think this hospital is a joke and I hope you never have to experience what I am right now


Response from Grant Waterer, Acting Executive Director, Royal Perth Bentley Group 2 years ago
Grant Waterer
Acting Executive Director,
Royal Perth Bentley Group
Submitted on 28/09/2017 at 16:24
Published on Care Opinion at 16:24

picture of Grant Waterer

Dear Missymoo

I am very sorry to hear about our poor communication with you and can only apologise that we have not taken your personal circumstances into consideration.

It is usual with ankle fractures that we have to wait several days, often up to a week, for swelling to subside before we can operate. When the ankle is very swollen I am informed that it is impossible to close the wound after surgery. If this is this situation in your case then it definitely should have been communicated to you more clearly why you were waiting by our orthopaedic team.

Could you please contact my office or ask the nursing staff to do so on your behalf on 9224 2219 so I can get more details about you to ensure you do get appropriate communication about what is happening to you and why?

I hope to hear from you.

Prof Grant Waterer

A/Executive Director

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