I took my partner to the Emergency Department at Albany Hospital recently, as they have injured their hand, and when we arrived there were multiple people there who were seen quickly. After being seen by triage and the admissions nurse we were told to take a seat. Shortly after, more people came in and were seen quickly. This continued to happen while we sat. After sitting for over two hours, an elderly person came in and after receiving minor treatment was taken in by wheelchair. My partner and I waited another hour, then I approached the triage nurse as my partner who has a spinal injury was in extreme pain and in tears, as they can't sit in hospital chairs for long periods. When I asked the nurse if we could have another chair or wheelchair, the nurse said that the chairs that were in the waiting room were the only chairs that the hospital had and that the hospital does not have wheelchairs. They told me that we would have to stay seated for another 30 minutes or so before we would be seen, and I believe they had a 'don't care' look on their face. In the meantime more people came in who were seen immediately. I ended up having to take my partner home without them being seen by a doctor, as they were in extreme pain. We will not be coming back to your hospital ever again; no one deserves to be treated like my partner was treated. Even if you improve customer service we won't come back.
"Poor patient service"
About: Albany Health Campus Albany Health Campus Albany 6330
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