"Admission to ED"

About: Wonthaggi Hospital / Emergency Department

(as the patient),

I can't remember all the names of the staff involved in my recent visit.  There was a bit going on around me and I wasn't the only patient presenting in ED.

As part of kidney tests performed in Melbourne prior to the presentation at ED, I had a stent inserted between my kidney and bladder. After returning home later that afternoon I started to feel some very acute pain in the kidney area.  The pain was far worse than I had already experienced with my kidney problems.

My wife and I spoke to the specialist who had performed the procedure and we agreed that I should go to the ED at Wonthaggi Hospital to seek help.

My wife drove me to the hospital as the pain increased further.

My treatment by admission staff, the triage nurse, ED doctors (Rob & Paul) and nursing staff (Minda and Michelle) in the Short Stay Ward was excellent. It took about an hour for staff to get my pain under control.  My confidence in my ability to weather the storm was returning.

It was very reassuring knowing that the medical staff had the knowledge, skills and resources to help me through this experience.

ED, a job very well done.

Thank you


Response from Jan Child, CEO, Bass Coast Health 2 years ago
Jan Child
Bass Coast Health
Submitted on 12/10/2017 at 09:08
Published on Care Opinion at 09:45

picture of Jan Child

Dear reassured patient

Thank you so much for taking the time to post this feedback. I am really pleased that we were able to bring pain under control and that your experience was positive. I agree that the doctors and nurses in the Wonthaggi Emergency Department are skilled. The ED doctors are led by Fellows of the College of Emergency Medicine (FACEMS) who are very skilled Emergency clinicians and they work hard to create a robust teaching and learning environment. A high number of the ED Nursing staff have Critical Care training which ensures their skill base for managing emergency situations is well developed. The staff will very much appreciate your feedback and I will be sure to pass it on. I hope you are now doing well and thanks again for providing this feedback.

Kind regards


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Update posted by reassured patient (the patient)

Hi Jan

It had been an up and down for a few weeks along the discovery process to finding that I had a tumour in my kidney. So when things really deteriorated recently and I my wife saw my blood pressure was 219 it started to get very real. So it was really reassuring and confidence inspiring seeing very capable people across the whole process take control and get things sorted.

Response from Jan Child, CEO, Bass Coast Health 2 years ago
Jan Child
Bass Coast Health
Submitted on 13/10/2017 at 10:38
Published on Care Opinion at 11:18

picture of Jan Child

Hi reassured patient

I'm so sorry about your tumour and I hope that we can continue to support you well in your recovery.

Kind Regards


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