"Sydney Eye Hospital"

About: Sydney / Sydney Eye Hospital / 1 East (Ophthalmology)

(as the patient),

I went into the Sydney Eye Hospital for my scheduled appointment. When I arrived the waiting room was almost full and was told I'd have to wait up to 2 hours for my appointment. Why wasn't I told by the person who booked my appointment you need to allow a 2 hour wait time when you have an appointment. I'm not well enough to wait for 2 hours so I had to reschedule. If I'd known about the 2 hour wait beforehand I could have saved myself a trip into the city.

I am very unhappy with Admin staff at this hospital. They appear to not care.

Responses

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 2 years ago
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital
Submitted on 19/10/2017 at 16:40
Published on Care Opinion at 16:46


Dear Poor communication,

Thank you for sharing your feedback with us on Patient Opinion. I apologise the communication from our staff was insufficient to meet your needs and you were unable to stay for your appointment. I have shared your story with the Admin staff for them to reflect on how they can improve their service.

I hope you are feeling better and your next appointment goes smoothly.

Kind regards

Jennie

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