"Communication of service access"
About: Box Hill Hospital / Clinical oncology (previously radiotherapy) Box Hill Hospital Clinical oncology (previously radiotherapy) Box Hill 3128
Posted by Sadly disappointed (as ),
I have just heard of a friend's experience. They have been attending chemotherapy for some time now at Box Hill only to discover they could have been attending another service much closer to home. It is disappointing when someone learns of this other option which would have been more favourable. I am not saying you haven’t provided good treatment but what could be improved is person-centred care. People are most vulnerable post diagnosis and often develop relationships with the people providing treatment. It would be a more favourable experience for all patients to have all treatment in the one place because of this. When they learn of other location options, much closer to home, during a conversation about how their treatment needs to be increased and they have been told they only have a short time to live, it is disappointing, to say the least. Can I suggest that during admission you identify where the person lives and have conversations about where this treatment could be provided and don’t assume someone else has already had this conversation? At least they can have the choice and control of this decision in their treatment right from the beginning, i.e. what suits them!