"How I was treated on the phone."

My elderly mum has been at RPH, she had water on her chest and a racing heart.  I called for updates and spent many hours visiting mum.   For various reasons my sister who lives in a different city was down as next on kin, so the hospital rang her with an update, which was great.   However, when I'm feeling tired and in pain myself, the patient information line took an age to be answered.   Then when they finally answered the person laughed at my mum's foreign surname.   Then they put me through to the unit where Mum was, I was told that the nurses had already spoken to my sister and were too busy to talk to me.   I said I was Mum's daughter in Perth and had been there everyday to visit, she said she would try and find a nurse.   She couldn't find anyone she said, so I said I would call back.   I then called my sister in tears (I suffer from anxiety and being spoken to, in my opinion, so rudely when I was stressed and worried had taken a toll) only to find out that she hadn't been able to get an update either.   Feel very upset.