"Organising Patient Transport."
About: Osborne Park Hospital / General surgery Osborne Park Hospital General surgery Stirling 6021
Posted by JKZ (as ),
I live in Esperance and had to go to Osborne Park Hospital for surgery. I knew I would require wheelchair assistance when I arrived at the airport to return home following my surgery. I had many phone calls back and forth trying to organise this service and had stipulated that I was happy to pay. The lady I spoke with told me - no it's okay we can organise that for you, it won't be a problem.
The morning I was leaving the hospital, I asked about the service that was going to pick me up. The nurse then said they couldn't get one - we'll have to call a cab. I asked - how will I get from the cab into the airport? The nurse then said - can you walk to the toilet? Then you can walk into the airport.
She said it was only about 20 steps. I knew it was more than 20 steps and the toilet in my room was only about 5 steps from my bed. The nurse also said there is always someone around, just wave someone down. There is always someone there to help you. I'm a pretty easy going person, but this was bad.
When I got to the airport it was very early in the morning and there was almost nobody around. When I got out of the cab, I knew I wouldn't be able to walk in by myself, so I just sat on the curb. The cab driver was about to drive away, but he then got out of this cab and said this is wrong and he attempted to help me. The cab driver put me on his back, half piggy backing me and half dragging me, like a bag of rubbish. He couldn't leave his cab outside unattended, but he knew he couldn't just leave me there, because this was so wrong. By the time we got inside the airport he was sweating.
I got to a phone to call someone to help. It hurt too much to walk. My discharge papers didn't mention anything about me needing help when I left the hospital.
I have googled services in Perth that help people in my situation and there are three services. I was happy to pay, it wasn't about the money. But I had been assured the assisted transport would be organised.
I'm not the sort of person to complaint, but this was so bad, I just need to tell someone. I will never go back to Perth for an operation again.