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A&E experience

Posted By feeling looked after

"A&E experience"

About: Geraldton Hospital / Emergency Department

(as a relative),

Recently my husband felt 'unwell' and considering his history, and after a phone call to our local GP, we were advised to attend Geraldton Regional Hospital. As his current condition was symptomatic of his heart condition and history, we were taken immediately through to 'resus' and he was assessed. The first doctor was from Perth and, under the direction of the senior doctor on duty, they were both polite, responsive to information given, and kept us informed of their investigations. ECG, bloods for Troponin levels, X-rays were all found to be satisfactory. After a number of hours, he was discharged. All nursing staff and doctors treated us professionally, politely and appropriately. Our nurse even found the time (when there was a lull) to fetch me a cup of tea which was most appreciated. Well done to all staff concerned.

As an active member of the community it was great to see the staff operate from a different angle.

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Responses

Response from Michele Young, REOC Lead, Executive Services, WACHS-Midwest 6 years ago
Michele Young
REOC Lead, Executive Services,
WACHS-Midwest

Submitted on 1/12/2017 at 11:41 AM
Published on Care Opinion at 12:39 PM

picture of Michele Young

Dear feeling looked after

Thank you for taking the time to share your appreciation on Patient Opinion, it was wonderful to read your glowing review of the care your husband received from the team at Geraldton Hospital Emergency Department. Our staff are committed to providing high quality patient centred care and it is great to receive feedback like yours as it reinforces that we are getting right. It’s the little things like a cup of tea and friendly attentive staff that can make an emergency room visit a little less stressful.

I will take great pleasure in passing your compliment on to the team as I know they will truly appreciate it.

Thanks again for taking the time to write, I hope your husband is well on the road to recovery.

Best wishes

Michele

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by feeling looked after (a relative)

Thanks for the feedback.

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