"Ankle Injury"

About: Geraldton Hospital / Emergency Department

(as the patient),

Recently I attended the Geraldton Hospital after rolling my ankle on a on some equipment at an event. I advised the doctor that I landed on the side of my foot and felt/heard a loud pop. This was followed by extreme pain, swelling and bruising.

On arrival at the Geraldton Hospital, I had already received care from a paramedic at the event, my ankle had been firmly bandaged, iced and elevated and my pain had eased but I was still unable to weight bear.

The doctor treating me did not unwrap and view my ankle and did not appear to be very interested (my ankle was grossly swollen). In my opinion, there was very little assessment completed at all.

I had an x-ray and was informed in the waiting room that there was no break and I was sent home with no pain relief, no crutches and no advise. I had to cancel my shifts at work with no medical certificate as I was not offered one.

I saw my GP when they opened two days later and was sent for an ultrasound which revealed I had almost completely torn my anterior talofibular ligament and had inflammation to a number of others. I was referred to a specialist.

I had 10 days off of work due to this injury and am still unable to participate in my volunteer work. I am required to follow up with the specialist after 3 months to decide if I require surgery.

I sought medical attention from my GP because I have two family members who have previously been advised that they did not have a broken bone, yet discovered months later that this diagnosis was incorrect. One family member requiring surgery to have a pin put in. This along with the very little treatment I received made me feel like I could not trust the results and is why I sought advice from my GP.


Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS-Midwest 2 years ago
Michele Young
Coordinator Executive Services, Executive Services,
Submitted on 30/11/2017 at 12:29
Published on Care Opinion at 13:29

picture of Michele Young

Dear Ankle injury

Thank you for sharing your experience on Patient Opinion. I was sorry to hear about your accident and concerned to read about your experience at the Geraldton Hospital Emergency Department. The issues you have raised are not reflective of the standards WA Country Health Service Midwest strive to maintain.

Please be assured that we take your feedback seriously. To allow us an opportunity to investigate your concerns we will require some additional details, so we would be grateful if you could contact us directly. You can contact the Geraldton Hospital Operations Manager, Derek Fraser on 9956 2369 or alternately you can contact me on 9956 8695 or michele.young@health.wa.gov.au

Thank you again for taking the time to write and allow us an opportunity to improve our service. I do hope your ankle is on the mend and I look forward to hearing from you soon.

Kind regards


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