"Communication with Families"
About: Sir Charles Gairdner Hospital Sir Charles Gairdner Hospital Nedlands 6009
Posted by A Carer (as ),
I rang the hospital about my parent. The patient is elderly has dementia, was anxious about being taken to hospital and can't speak logically to me on the phone. The staff member on the switchboard told me that the ward staff would not accept calls before 9am realistically. Most people's jobs start at 9am.
There were two nurses present in the room where my relative was though .
It was my relatives first morning in hospital after being admitted the night before.
I understand nurses are busy at this time of day, but by banning contact or communication with nursing staff, it added to mine and my family members distress.
In my opinion, the practice of deferring talking to relatives is putting the needs of the staff first, focusing on discharges, getting work done, not focusing on the individual patients or the family's need. I think blanket rules for phone call times need to be reconsidered in some circumstances.