"Unexpected admission for inflamed gall bladder"
About: Royal Perth Hospital / Stomach, Bowel and Liver Care (Gastroenterology and Hepatology) Royal Perth Hospital Stomach, Bowel and Liver Care (Gastroenterology and Hepatology) Perth 6000
Posted by fornaxfx75 (as ),
I was transferred to Royal Perth Hospital after, what was supposed to be a routine ultrasound with SKG Radiology. Unfortunately, the gallbladder was significantly inflamed and keyhole surgery was not an option.
First up I would like to compliment the surgeons and doctors I had contact with. At all times they were respectful, professional and provided me with information on not only what they were doing but why. They also addressed concerns I had and I did not feel as though I was being labelled 'non-compliant'.
Compared to a week as an inpatient at another Perth hospital last year where I had a stand-up fight with a doctor about whether I should be consulted before treatment, RPH wins hands down.
Patient-centred care was also displayed by the nursing staff I saw. I found them helpful, knowledgeable and on the whole empathetic. I was also pleased to see that they worked as a team with the doctors. For example, if I had a question they couldn't answer they would respond by following up with the doctor as soon as possible rather than - well you'll just have to wait and ask the doctor - or even worse - well that's what the doctor has/hasn't written in your notes.
I was also impressed at how well the student nurses were encouraged and accepted by the nurses in their work with patients.
The only thing that I would really like to see changed, and this is not RPH specific, is the hospital gowns. They are no doubt highly efficient but they drain away any confidence that a patient has (and the best patient-centred care cannot make up for this). They are embarrassing to wear, you always need to check if they are actually covering all the bits you want covered; especially in mixed wards, they are drab, and they are very uncomfortable to wear!
I want to single out my surgeon, who even stopped by on the day I was discharged, I suspect this is almost unheard of in other hospitals; and Dr Mark who managed my care with competence and empathy.