Recently we had to take our child into emergency after they had a fall at training and was in pain on their collarbone. The triage nurse was great and after I explained that my child had spent a lot of time in hospital due to ongoing medical conditions - they have not developed a phobia towards the hospital. The doctor was fantastic and the nurse was very gentle with my child and I cannot thank them enough.
However, the PCA came over and asked what my child's name was - I told the PCA, but they insisted that my child tell them - my child was crying in pain and the PCA said no, that my child needs to tell them. I explained the circumstances and I felt that the PCA continued to be mean - in my opinion, they were being a bully; I don’t like bullies and I don’t appreciate it when they did this to my child. Perhaps they should remember that this is a scared, anxious little child who has spent way too much time in hospital. Absolutely disgusting behaviour from this person and they need a serious talking to about how they treat patients - maybe they can take some notes from the brilliant doctor and nurse.
"Emergency Visit"
About: Armadale Hospital Armadale Hospital Armadale 6112
Posted by hawkcd33 (as ),
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