"Sydney Eye Hospital"

About: Sydney / Sydney Eye Hospital

(as the patient),

I went to the base hospital in a major regional centre to seek help for a disconcerting sudden change in my sight. The attending doctor diagnosed a detached retina, but advised there was no ophthalmic doctor attached to the hospital who could treat my eye. He recommended I travel to Sydney Eye Hospital for emergency treatment. He rang the hospital to make arrangements and told me to attend the SEH Emergency room the following morning.

I traveled 4 1/2 hrs to Sydney, checked into a hotel (cost roughly $300 - or 2/3 of my weekly aged pension) and attended the SEH Emergency Room shortly after 9am. By almost 1pm I was told I still had a 4 hr wait for treatment for a very serious condition!

There was one Ophthalmologist on duty and a waiting room full of patients. 


Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 2 years ago
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital
Submitted on 04/01/2018 at 13:57
Published on Care Opinion at 14:59

Dear Tre,
Thank you for posting your experience on Patient Opinion. I understand your frustrations with the wait to be seen in the Emergency Department here at Sydney and Sydney Eye Hospital. We have a large number of patients presenting at the Emergency Department each day and endeavor to have patients treated by the doctors in order of clinical priority. I apologise if this was not made clear to you at the time. We will discuss your experience with the staff in the Emergency Department to highlight the need for communication around waiting times.

I trust that eye has recovered

Regards Jennie

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