"An appointment at dental service"

About: ISCH Dental - Southport

(as a service user),

I went to the community dental service to have my teeth checked. During the appointment, the dental assistant had a glance at my teeth while holding the tubes for the dentist and told me that nothing was wrong with my teeth, some people's teeth are even worse. They might not have a bad intention, but I am not comfortable for someone to have a glance at my health then just tell me nothing is wrong. It made me feel that they didn't really care. This person was also just the assistant, not even the dentist. I felt very uncomfortable that the dental assistant crossed this boundary and told me nothing was wrong.  During this time, I was trying to talk to the dentist to ask for the sealant on my teeth and the assistant kept interrupting to give their opinion. I don't think this person is qualified to tell me their opinion and I didn't ask them either. 

I believe there was a careless check from the dentist, which i think might have been affected by the assistant, and then the dentist just told me nothing was wrong. This made me feel very bad and then let me worry about my health more.

I have fluorosis  on my teeth and the dentist keeps telling me to use the toothpaste with fluoride. But that'll just make the things worse right?  I'm really confused. In addition I want to help my gums to be clean as they are painful, but at the dentist they keep telling me just to use your brush and floss it harder, but the flossing  and brushing don't  reach the gum pocket. I just don't get it. I'm really confused and upset. 


Response from Joanne Moss, Oral Health Program Manager, Dental, Star Health 2 years ago
Joanne Moss
Oral Health Program Manager, Dental,
Star Health

Dental Program Manager

Submitted on 04/01/2018 at 14:24
Published on Care Opinion at 15:20

Dear Confused and upset,

Thank you sincerely for taking the time to provide us feedback regarding your recent appointment at Star Health South Melbourne. I am very sorry to hear about your feelings during this appointment and can understand how this treatment may have left you feeling confused and upset.

My sincerest apologies for the confusion and distress this caused you. I will be personally following this up with our Dentists and Dental Assistants to ensure that our standards remain centered around respect and are of top quality. These are two of our core values and we hope to be able to reassure you that this is the case sometime in the near future.

Please give us a call for a review appointment if you feel comfortable, and I will ensure that you are seen by a senior Dentist and your concerns and confusions can be rectified.

If you do decide to call, please ask to speak to me, Jo Moss, Oral Health Program Managers,

Yours sincerely,

Jo Moss

Oral Health Program Manager

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