"PATS - Travel, accommodation and food expenses."
About: Patient Assisted Travel Scheme - WACHS Midwest Patient Assisted Travel Scheme - WACHS Midwest Geraldton 6530
Posted by Covering expenses (as ),
We have had to travel a couple of times because of family health issues. On one of those occasions we had to stay in Perth for a number of months. The Carnarvon PATS (Patient Assisted Transport Scheme), told us they would find us some accommodation while we stayed in Perth. The accommodation was filthy and we didn't want to stay there. Plus, they only paid for a bit of the accommodation.
We went and stayed with family. I believe we were supposed to be paid $20 per day to help with food and other expenses. Yet we traveled and paid for our own expenses.
We have spoken to staff at the Carnarvon PATS service and they told us that the Geraldton PATS office provides refunds. We then traveled to Geraldton where they told us that this information is wrong and the Carnarvon office should provide our refund. I don't have any complaints about the Geraldton office, only the Carnarvon office.
We were told by the Carnarvon PATS office that it would take 4 months for us to get a refund. It is now over 4 months and we have not received a refund. I don't believe they answer their phones. One day I spent all day ringing every hour and nobody answered.
On another occasion my child and I had to go down for an important appointment because my child also suffers from a significant health issue. But Carnarvon PATS would only pay for one parent to travel with our child. We think both parents should have been able to attend such an important appointment for our child.
We are not happy with the Carnarvon PATS office.