"Hospital visit"

About: Royal Perth Hospital / Emergency Department

(as the patient),

Was absolutely disgusted with the nurses who cared for me at Royal Perth Hospital.

I went in with spinal cautions after a fall. They refused to give me any source of water in the ED which ended up with me becoming dehydrated and fainting in the X-ray room. In my opinion, then they forced me to pee and pretty much tried to force me to have a urethral catheter and even brought up sedation ! And I had my reason why I said no. 

The nurse in charge of me, I felt was rough and highly rude. As she was giving me pain relief through the drip she squirted the syringe all over my face, just missing my eyes. I ended up sicker than what I originally was ! 

At the end of the hospital stay I felt voilated and disgusted 


Response from Katie McKenzie, Acting Director of Nursing, Royal Perth Bentley Group 2 years ago
Katie McKenzie
Acting Director of Nursing,
Royal Perth Bentley Group
Submitted on 18/01/2018 at 15:13
Published on Care Opinion at 16:20

picture of Katie McKenzie

Dear Mx379,

Thank you for coming here to share your experience, and I would like to start by sincerely apologising for your recent disappointing experience in the Emergency Department at Royal Perth Hospital.

Being in hospital with a suspected spinal injury can be a very anxious time, and there are many precautions that are put in place. We may ask patients not to have anything to eat or drink until we can ascertain the exact type of injury as serious cases often require urgent surgery. In serious cases we may also recommend that a catheter is placed, and this is to avoid bladder damage. Unfortunately it appears on this occasion we did not communicate these risks and precautions to you for which I apologise.

I have raised your concerns and shared your feedback with the Emergency Department nursing team so that in future, we take a little more time to clearly communicate with patients to ensure they have a good understanding of what we are doing and why we are doing it.

I wish you a comfortable recovery and apologise once again for your experience.

Yours sincerely

Katie McKenzie

Acting Director of Nursing

Royal Perth Bentley Group

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