My father had cancer and was deteriorating. He was having care under a Level 2 Home Care package, but he and the family needed more support. We phoned My Aged Care to request a higher level package and therefore more care. We also contacted the ACAS (Aged Care Assessment Service) directly and told them that he was palliative and could they re-assess him ASAP. It took 4 months for him to be re-assessed, despite the palliative care nurses also ringing the service to see if he could be prioritised. He was re-assessed eventually- the assessment nurse was wonderful and he was approved for Level 4 home care, but he died a week later. Surely, palliative clients have priority, and surely re-assessments are screened by someone with relevant experience? We felt very let down by the system at a very vulnerable time.
"Aged Care Assessment Service"
About: Eastern @ Home (Eastern Health) Eastern @ Home (Eastern Health) East Ringwood 3135
Posted by Let down at a vulnerable time (as ),