"Emergency Department"

About: Wonthaggi Hospital / Emergency Department

(as a parent/guardian),

My toddler potentially swallowed a battery. Thankfully given the all clear. But just wanted to say thank you to the staff member who went out of her way to have a chat to my older children, who are still very young. She proved to be a welcome distraction and the packet of sandwiches was gratefully received. I think perhaps she was an orderly.  

Responses

Response from Jan Child, CEO, Bass Coast Health 2 years ago
Jan Child
CEO,
Bass Coast Health
Submitted on 30/01/2018 at 06:49
Published on Care Opinion at 11:06


picture of Jan Child

Dear Lorz,

Thank you for feeding back about the impact of this small act of kindness from one of our staff members - it is really important that we do these little things - they can make all the difference to how people experience our service. I will pass on our appreciation and acknowledgement to her today -I am so pleased that her interactions were helpful in what otherwise looked like a pretty hectic and worrying time, and very pleased all is OK with your toddler.

Kind Regards,

Jan

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