"Upsetting care of a loved one."

About: The Mornington Centre

(as a carer),

My spouse was admitted to Frankston Hospital through Accident & Emergency with acute renal failure.

After a number of weeks, my spouse was transferred to The Mornington Centre  for further management of delirium in context of AKI (Acute Kidney Injury) and further rehab. and discharge planning.

My spouse complained to me that some of the nurses were telling them that they were ugly & that they were mad, stuffed in the head & other degrading comments.

I believe one nurse twisted my spouses arm behind their back, in what is known as a Wrestling Hammer Lock. My spouse tells me that there was an x-ray taken, however there is no record of this on their discharge summary. 

My spouse is still suffering pain from this injury & investigations by their GP are ongoing.

My spouse asked me to take them out of The Mornington Centre & we both had a long discussion with the duty doctor before signing my spouse out against medical advice. The doctor asked my spouse to identify the person involve, but my spouse was not able to remember what day it happened on.

My spouse was in a state of fright all the time when they arrived home. When I offered to help shower my spouse, they cried & said - don't burn me like they did. 

It took my spouse weeks to be able to trust anyone again.

This was their second visit to The Mornington Centre & the first time was an enjoyable stay. This stay was far from that & even I, as a visitor noticed a change in the attitude to even visitors by some of the staff, not only nursing staff.

We remember the days of old when patients were treated with courtesy & care.  

I would sincerely hope that these things are not swept under the mat & that the facility can get back to its former state, because my spouse will never go back there again!


Response from Care Opinion Australia 2 years ago
Submitted on 19/02/2018 at 14:40
Published on Care Opinion at 14:41

The following response has been published by Patient Opinion Australia on behalf of Peninsula Health.

Thank you for raising your concerns about your recent experience in our health service. We take these matters very seriously. So that we can investigate the details of your story, take necessary actions and learn from the situation, we encourage you to contact the Peninsula Health Customer Relations Officer on 0 39784 7298. Thank you.

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