"Routine Check-up at Maroondah Outpatients"

About: Maroondah Hospital

(as the patient),

I had a 2-week routine checkup for my fractured calcneaous (heel bone) at Maroondah Hospital Outpatients. Two hours and 10 minutes in the waiting room.

Then saw the Consultant for less than 10 minutes. The first question was, Why are you here? I said that I had just had an x-ray of my fracture, two weeks after the injury. She looked at my x-ray and said, It's not much of a fracture you can hardly see it. ?

I said regardless of what it looks like, it was bloody sore. I was still taking Targin twice daily, with Endone for breakthrough pain. It was still extremely difficult to put weight on it. She then said, After 2 weeks, a fracture like this, you don't need the painkillers at all. Stop them as soon as you can, they are addictive.

I was and still am flabbergasted by the lack of compassion, empathy and skill of the Consultant! My understanding is you can't stop these types of tablets without withdrawals, which I felt she should know.




Waiting Time

Waiting time


Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 08/02/2018 at 18:15
Published on Care Opinion on 09/02/2018 at 09:58

picture of David Plunkett

Dear Fractured heel

Thank you so much for taking the time to provide your feedback. I would like to apologise that your experience was not a positive one and certainly not what I would expect.

I would like to offer to investigate your experience more fully and if you would like this to happen, you are welcome to contact the Centre for Patient Experience at feedback@easternhealth.org.au or 1800 EASTERN. Alternatively, I would welcome an email from you privately at david.plunkett@easternhealth.org.au

Your wishes will be respected either way but I hope we hear from you. Please accept my apologies again.

Kind regards


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