"Birth and after care"

About: Kununurra Hospital

(as the patient),

I recently gave birth at the Kununurra Hospital to my first child. Whilst most of the staff were pleasant and helpful there was one particular midwife who made my experience very unpleasant. After 7 hours of labour I asked for an epidural. the midwife and anaesthetist were great, both very experienced. Labour went on for a further 4 hours, I was transiting to the "pushing" stage when my midwife went on her break, I was left in the hands of a second midwife. I went on pushing for about an hour and a half when the doctor came in and we had an assisted birth. I felt defeated. I felt that the midwife was not supportive at all and was quite abrupt and very rude. I know I became frustrated with her during labour as I believe her bedside manner was inappropriate. I was disappointed that I was not able to deliver the baby with the original midwife who had  supported me through the previous 7 hours of labour, who I felt I had built a rapport with and was lovely to be around.

After birth I was transferred to the ward for recovery. I stayed in hospital for an extra day so that I could ensure that breastfeeding was well established. However I felt the breastfeeding support was not there. I felt that two out of the three midwifes that saw me during my stay, just shoved the baby onto the breast. They did not show techniques to get baby to attach correctly or give much of an opportunity for me to learn attachment. I ended up with a nipple shield, which I continued to use until the community midwife attended my house 1 week after birth to show me how to breastfeed correctly.

Mostly the staff at the Kununurra Hospital were polite and helpful.  

Responses

Response from Maureen Crowther, Patient Opinion Cordinator, Nursing, WA Country Health Service 2 years ago
Maureen Crowther
Patient Opinion Cordinator, Nursing,
WA Country Health Service

Currently rolling out patient opinion across the Kimberley

Submitted on 12/02/2018 at 18:23
Published on Care Opinion on 13/02/2018 at 12:01


picture of Maureen Crowther

Dear overwhelmed mumma,

Thank you for sharing your recent experience at Kununurra Hospital. We appreciate your feedback and will be investigating the situation and circumstances.

Firstly I apologise that you didn't feel supported and felt defeated during the recent delivery of your first baby and noted your kind words of appreciation for most of the staff.

I have referred your story to the Acting Operations Manager, Suzan Morris at Kununurra Hospital to investigate and follow-up.

I hope everything is working out now that you are home with your baby.

Kind regards

Maureen Crowther

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Response from Suzan Morris, acting Operations manager , East kimberley, management, WACHS kimberley 2 years ago
Suzan Morris
acting Operations manager , East kimberley, management,
WACHS kimberley

Manages the Kununurra Hospital

Submitted on 26/02/2018 at 18:14
Published on Care Opinion on 27/02/2018 at 11:29


Dear overwhelmed mumma

I apologise that your experience at Kununurra hospital was not as supportive as it should have been at such an amazing time of having your first child.

I do acknowledge that it would have been extremely difficult to develop a rapport with another midwife at such a sensitive time in your labour, and we are sorry you felt unsupported at this time. We do offer midwives the opportunity to stay with the mothers that they have been looking after at the end of their rostered shift and help if the delivery is imminent, but unfortunately in your case the midwife was unable to stay.

Breast feeding can take several days or even longer to establish and breast feeding problems are very common in the early days. We obviously need to be more mindful, and in future make sure there is more discussion with the new mums about what are the common breast feeding issues and options available.

We will also be more vigilant about pointing out the breast feeding help line telephone number which is in the purple child health book given to mothers on discharge, so they don’t struggle at home especially over long weekends and Public Holidays.

Hearing stories like yours from the patients perspective helps us to reflect on our care delivery and improve our service. Thank you for taking the time to write your story on Patient Opinion.

Once again I apologise for the stressful time during the birth of your baby but I hope that you are both doing well and enjoying bonding.

Kind regards

Suzan Morris

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