"Poor follow-up appointment"

About: Exmouth Health Service

(as the patient),

Recently I had an appointment at Exmouth Hospital in the late morning. I went to see the doctor due to my insurance paperwork and to assess the injuries I suffered during a near-fatal dirt bike accident last year. I had pins in my hips, pins in my arm, and my shoulder keeps dislocating every time I lift my arm above my head. The insurance company asked if there had been any medical improvements since being signed off work a few months ago.  When this doctor questioned me about any treatment for my dislocated arm, they told me that I was lazy and why should I be sat on government money (personal opinions are not why I came to the doctors). I was informed that I was just being lazy for not driving down to Carnarvon to see the physio (because the local physio was having a baby at this time). Carnarvon is about 4 hours each way and being called lazy for not driving 8 hours a day, twice a week or even asked to do it in the first place.

My hip is still swollen up and there is a lot of fluid around the pins (the doctor was told three times about my swollen hip), and I was informed by the doctor that they examined it six months ago and there was no need to look at it again. They wouldn’t listen to any concerns. My parent also raised their concerns and was also given the same response about seeing it six months ago (I am so glad they were not the treating doctor when I was first admitted to the emergency ward at Exmouth Hospital). The doctor refused to give me any medical certificate and didn’t want to listen that I had signed off work until a few months from now.

At the end of the day, I went to the doctors for a medical opinion as requested by the insurance company, not to be given personal opinions or be called lazy for not driving 8 hours a day, twice a week.

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS-Midwest 2 years ago
Michele Young
Coordinator Executive Services, Executive Services,
WACHS-Midwest
Submitted on 19/02/2018 at 18:30
Published on Care Opinion on 20/02/2018 at 11:36


picture of Michele Young

Dear octansje48

Thank you for taking the time to share your experience on Patient Opinion. I was very sorry to read about your experience, as it does not meet our commitment to providing high quality patient centred care and is not reflective of our values, particularly that of compassion and the service standards that we strive for.

Your feedback is important to us and we would like the opportunity to investigate your concerns to see how we can further assist you and improve our service going forward. I would encourage you to contact Tamara Sweeney, Operations Manager Gascoyne on 9941 0300 or alternatively you can contact me on 9956 8695 or email michele.young@health.wa.gov.au. Your call would be very welcome and can still be addressed anonymously if you wish.

Please be reassured that we take your feedback seriously. Good communication is a vital part of providing health care and your story will be shared with staff as a lesson learnt to improve the experience of all health service users.

Again thank you for taking the time to provide feedback about our service and I hope to hear from you soon.

Kind regards

Michele

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS-Midwest 2 years ago
Michele Young
Coordinator Executive Services, Executive Services,
WACHS-Midwest
Submitted on 02/03/2018 at 11:47
Published on Care Opinion at 11:49


picture of Michele Young

Dear octansje48,

I just wanted to touch base to let you know that Tamara Sweeney, Operations Manager Gascoyne has advised me that she has worked with you to resolve your concerns and that you have been back to Exmouth Hospital for further care.

Thanks again for taking the time to share your experience on Patient Opinion as it has given us an opportunity to reflect and improve our service.

I wish you all the best on your recovery journey.

Kind regards

Michele

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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