"Discharge planning"

About: Sir Charles Gairdner Hospital

(as the patient),

After a stellar performance for emergency surgery, I had to wait 4 and a half hours to be discharged in the Discharge Ward.  I felt bad because my parents, who had driven in from the country, had to wait. It was only after my parent told the nurse we were leaving that the nurse contacted the doctor for the discharge information. I was seen by the medical team early in the morning and was cleared to go, so I didn't need any scripts as the pain relief I required I could get from the local chemist, I just needed a medical certificate which in the end my parent said we would get from my local GP. Here we sat taking up a space waiting.

Thinking laterally, uncomplicated discharges could be dealt with electronic medical certificates and the discharge information could be given out by the very experienced discharge nurses (which they did in the end anyway).  The lovely nurse tried ringing doctors and I don't think they were very happy with her but she was so professional and understanding. Couldn't this have been done when I was seen by the medical team in the morning? Surely there is some computer program that could generate this?

Other than that it was great and I am eternally thankful, I just thought that this might help those patients in the Discharge Ward like me.

Responses

Response from Jennifer Francis, A/Director Safety, Quality & Performance, Sir Charles Gairdner Hospital, North Metropolitan Health Service 2 years ago
Jennifer Francis
A/Director Safety, Quality & Performance, Sir Charles Gairdner Hospital,
North Metropolitan Health Service
Submitted on 05/03/2018 at 21:58
Published on Care Opinion on 06/03/2018 at 10:52


Dear lateralthinker

Thank you for sharing your recent experience of Sir Charles Gairdner Hospital. It was very pleasing to read of the nursing care you received whilst here with us and the successful outcome of your emergency surgery – I will ensure your message of thanks is passed onto the staff in these areas.

I wish to acknowledge and apologise for the inconvenience you experienced due to the delay in your discharge and the impact this had on you and your family. We do have processes in the organisation that support the streamlining of care to help minimise this type of issue however this has not occurred on this occasion. I have raised this with the Executive Director of Medical Services and the Nurse Director – Patient Flow who will be forwarding a communique to all staff and clinical directors to raise their awareness and remind them of the processes that should be used.

Once again, thank you for bringing this to our attention – your feedback will be used to direct improvements to make the hospital ‘journey’ better for our patients and their families.

I do hope you have recovered well from your surgery.

Kind regards

Jennifer Francis

A/Director - Safety, Quality & Performance

Sir Charles Gairdner Osborne Park Health Care Group

on behalf of

Tony Dolan

A/Executive Director

Sir Charles Gairdner Osborne Park Health Care Group

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