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"Clinic Appointment"

About: Queensland Children's Hospital

(as a parent/guardian),

Very disappointed. I believe I was treated like a low class citizen. I merely asked if an appointment was able to be changed to something earlier after it was put back due to a doctor being away. I got a call from the clinic by someone who I felt was hostile and spoke incredibly down to me. The appointment was able to be moved forward, but the manner in which my request was attended to I believe was appalling. I understand how busy the hospital and all it’s staff is, but there is zero need for hostility and unpleasantness especially when I demonstrated nothing but patience, gratitude and spoke with respect.  

I am entitled to the same respect.

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Response from Care Opinion Australia 3 years ago
Submitted on 14/03/2018 at 4:13 PM
Published on Care Opinion at 4:14 PM

The following response has been published by Patient Opinion Australia on behalf of Lady Cilento Children's Hospital:

Children’s Health Queensland and the staff of the Lady Cilento Children’s Hospital continually seek to provide the best possible care for children and their families. I sincerely apologise for your experience and would like to understand your concerns in more detail. I would strongly encourage you to contact our Patient Experience Team on (07) 3068 1120 or via so as we can follow up on your concerns and ensure that your child has received the care that she or he needed. Thank you for bringing this matter to our attention.

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