"Clinic Appointment"

About: Queensland Children's Hospital

(as a parent/guardian),

Very disappointed. I believe I was treated like a low class citizen. I merely asked if an appointment was able to be changed to something earlier after it was put back due to a doctor being away. I got a call from the clinic by someone who I felt was hostile and spoke incredibly down to me. The appointment was able to be moved forward, but the manner in which my request was attended to I believe was appalling. I understand how busy the hospital and all it’s staff is, but there is zero need for hostility and unpleasantness especially when I demonstrated nothing but patience, gratitude and spoke with respect.  

I am entitled to the same respect.


Response from Care Opinion Australia 2 years ago
Submitted on 14/03/2018 at 16:13
Published on Care Opinion at 16:14

The following response has been published by Patient Opinion Australia on behalf of Lady Cilento Children's Hospital:

Children’s Health Queensland and the staff of the Lady Cilento Children’s Hospital continually seek to provide the best possible care for children and their families. I sincerely apologise for your experience and would like to understand your concerns in more detail. I would strongly encourage you to contact our Patient Experience Team on (07) 3068 1120 or via CHQ_PatientExperience@health.qld.gov.au so as we can follow up on your concerns and ensure that your child has received the care that she or he needed. Thank you for bringing this matter to our attention.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Next Response j
Previous Response k

Keyboard Shortcuts

Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Focus Search Box /