"Lack of nursing care"

About: Sydney / Sydney Eye Hospital

(as a relative),

A mixed bag. It has always been the responsibility of the nurse to ensure that the patient is enabled to access/consume their food. While some staff, evening and night took their responsibility seriously, I believe the day staff just left patients to manage for themselves. In a hand unit of all places, I felt patients were left to open difficult food containers, generally with only one hand! It did not seem to be that nursing staff were busy; they simply sat at their desk chatting with one another while the patients struggled. I have worked in the healthcare industry for many, many years and what I saw at this hospital is just not good enough. Granted some staff did their job, but they were in the minority.

Responses

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 2 years ago
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital
Submitted on 19/03/2018 at 11:07
Published on Care Opinion at 11:47


Dear Anthostachys,

Thank you for taking the time to provide feedback about your relative’s experience as a patient in the Sydney Hospital hand ward. I am sorry to hear your mixed review, and that the nursing care provided to your relative did not meet your expectations.

I understand how frustrating it must be to require help and feel that the nursing staff were not there to assist you. The Nurse Unit Manager has been alerted to your story and will give feedback to the nursing staff accordingly.

I am glad to hear, however, that some staff were attentive, and I trust that your relative is making a speedy recovery since discharge. If you would like to discuss your concerns further, please do not hesitate to email me at SESLHD-SSEHExecutiveServices@health.nsw.gov.au with your contact details.

Kind regards,

Jennie Barry

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