"Wollongong Private Hospital"

About: Wollongong Private Hospital

(as the patient),

I am supposed to have surgery at Wollongong Private Hospital and despite calling the hospital admissions staff, I have yet to be told what time the surgery is, and what time I need to be at the hospital. This wouldn't be so much of an issue if I lived in Wollongong, however I live two and half hours drive away. It's now too late for my daughter to take time of work to drive me to hospital, and as it is only an overnight stay, to take me home. So I have to take public transport to the hospital, and home again after the surgery. And this is a private hospital, not a public hospital. Frankly I believe it's not good enough.


Response from Care Opinion Australia 2 years ago
Submitted on 26/03/2018 at 12:11
Published on Care Opinion at 12:12

The following response has been published by Patient Opinion Australia on behalf of Woollongong Private Hospital:

Hi Nanny

I am very sorry to hear you felt disappointed on not knowing the of the timing for you surgery in advance and knew only about the pre-booked date scheduled by the doctor. I can understand the difficulties to organise transport to the hospital in short notice.

However, the staff couldn’t give you the timing of your proposed surgery because the theatre timings for a specific date are only confirmed on the day before the proposed date. This is down to the availability of theatre, any emergency admissions, the total cases done on the day and Surgeons schedule. Once the list is finalised the admission staff rings the patients on the surgery times and preparations for surgery.

On enquiring with the admission staff I was advised that she mentioned to you that the surgery time would be in the afternoon and couldn’t confirm exact time because of the mentioned reasons. We don’t want the patients to be waiting for too long if the timings change on day of surgery as quite a lot of patients could be fasting, henceforth the timing of surgery is only notified the day before. I hope you understood the rationale for not giving surgery time in advance.If you have any concerns I am happy to be contacted to discuss further about this.

Kind Regards

Anish Joseph
Acting Director of Clinical Services

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