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"Sunnybank Private Hospital"

About: Sunnybank Private Hospital

(as the patient),

I had what can only be described as a substandard experience as a day patient at this facility. I was told to arrive at 8. 30am. I was still waiting to be called in for my GA after Noon. I was given no information about the reason for the delay and just left sitting for 3. 5 hours in addition to a 12 hour overnight fast. Then when I "came to" after my procedure, I was sent home with a bunch of leaflets indicating someone would be following up with me within 24 hours. No one ever did. Four days later, after having a significant adverse reaction to the anesthetic and pain meds and calling the anesthetist to discuss my issues (which he agreed were definitely legitimate clinical concerns) then calling the hospital complaints area (AKA the Quality Division! ), no one has bothered to return my call. In fact the only correspondence I have had are the receipts they issue for the account they require you to pay in advance of admission! ! ! Seriously if I had been fully informed about what I feel is their sloppy clinical practices, I would never have gone near the place.

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