"Pathology"

About: Box Hill Hospital / Pathology

(as a relative),

My child had to have a fasting blood test.  We arrived at the Box Hill Hospital Pathology Departments before they opened. We took a number and then sat and waited more than 45 minutes before the pathology staff member was available.  The problem was not the staff member, it was that she was by herself and had more than 10 people waiting to be seen. The staff member was the lovely lady who took my child's blood.  Why do you only have one person working, surely you could have at least two.  I hope you are able to address this situation.

Responses

Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 29/03/2018 at 19:58
Published on Care Opinion on 03/04/2018 at 09:46


picture of David Plunkett

Dear Mother

Thank you so much for providing feedback regarding your experience when using the pathology service at Box Hill Hospital including your postiive comments regarding the staff member.

You have raised a really important issue and thank you for making me aware of it. I will provide your feedback to the Pathology Program Director for review to see what can be done.

I trust, aside from the waiting time, yours and your child's experience was as positive as it could have been.

Take care and kind regards

David

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