"Hand clinic experience"

I was a patient at hand clinic Sydney Hand Hospital recently. I have witnessed something at hand clinic that I felt was so shocking I was gobsmacked. One patient turned up with no appointment. I heard the patient saying, they were a patient previously and their pain was getting worse. The patient mentioned they travelled about 3 hours to the hospital as they wanted to see a doctor desperately. The nice clerk asked the nurse in charge for a advice. The lady who seemed to be in charge spoke in a way that I felt was a very harsh tone - tell them we will see them today, but make sure they will be the last patient to see a doctor!

I was gobsmacked to hear this kind of statement in public hospital. She didn't even see the patient and I wondered how she can work as a nurse! Also I was concerned for other patient's safety. If this kind attitude comes from the nurse who is in charge of the hand clinic, how will she look after others? I was under the impression you need to see a patient before making a decision!

I just hope the patient is ok and I really hope not to witness this kind behaviour in Sydney Hand Hospital again.