"Management of my ongoing care"

About: Royal Perth Hospital / Neurology & Epilepsy Service & Neuro-surgery & Ward 5H Royal Perth Hospital / Pain Clinic Royal Perth Hospital / Radiology (CT Scans & X-rays & Ultrasounds & Mammograms & Nuclear Medicine)

(as the patient),

I was diagnosed with an arachnoid cyst on the rear of my brain a couple of years ago by the Neurology Department through an MRI looking for a cause of severe back pain. I was told that this would not be operated on due to it's location and the risks involved, which I accept and was informed that the cyst would be monitored on an annual basis by an MRI and follow appointments.

Early 2017 I was discharged by the Neurology Department to the Neurogenetics Department, despite my objection due to fact that I had no further contact with Neurogenetics. A couple of months after this I requested a new appointment with Neurology through my GP.

I finally received an appointment in late 2017 for March 2018, only to have this appointment cancelled - only 6 days prior to the actual day. At this time I was informed that my care would be carried out by the Pain Clinic who I again have no further contact. This left me feeling disgusted and worthless, as it seems Neurology can't spare 20 minutes a year for my care.

Responses

Response from Lesley Bennett, Executive Director, Royal Perth Bentley Group 2 years ago
Lesley Bennett
Executive Director,
Royal Perth Bentley Group
Submitted on 11/04/2018 at 12:09
Published on Care Opinion at 12:24


picture of Lesley Bennett

Dear Feeling disgusted and worthless,

It sincerely saddens me to read your post and I thank you for taking the time to share your experience.

I would like to make further enquiries as to why you were initially discharged from Neurology and subsequently why your appointment for last month was cancelled at short notice and why the Pain Clinic has not yet followed up.

Can I ask you to please contact my office directly on 9224 3261 so that I can further details from you so that I can look into this further?

Regards Lesley Bennett

Director of Clinical Services

Royal Perth Bentley Group

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Response from Aresh Anwar, Executive Director, Royal Perth Bentley Group 2 years ago
Aresh Anwar
Executive Director,
Royal Perth Bentley Group

I am a doctor and my job at Royal Perth and Bentley Hospitals is to help co-ordinate all the elements of the hospital to ensure patients get the best clinical outcomes and experience

Submitted on 14/05/2018 at 14:37
Published on Care Opinion at 14:45


picture of Aresh Anwar

Dear Feeling disgusted and worthless,

I understand that you have now had a chance to talk to our Director of Consumer Engagement Todd Gogol and believe you have now been given a suitable appointment.

I am sorry it took for you to reach out here on Patient Opinion for us to fix this matter.

Sincerely

Dr Aresh Anwar

Executive Director

Royal Perth Bentley Group

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