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Not using private insurance ever again

Posted By coo

"Not using private insurance ever again"

About: Broome Health Campus / Allied Health Broome Health Campus / Theatre

(as the patient),

I sent all the cheques after they arrived. Still sent the bills to me after I paid with private cover and the hassle isn't worth it. I got no private room, no welcome pack, no special breakfast as promised, so why bother? I could have just gone public and not have to run around posting cheques and delivering to hospital and still getting debt letters. Pinged off for sure. Never again.

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Responses

Response from Wendy McKinley, Operations Manager, Broome Hospital 6 years ago
Wendy McKinley
Operations Manager,
Broome Hospital

Submitted on 17/04/2018 at 11:41 AM
Published on Care Opinion at 12:38 PM

Dear coo

Thank you for taking the time to post about your experience at Broome Hospital.

I am sorry to hear that you had such difficulties with billing and that you did not receive the benefits of being a private patient.

I am very interested in exploring this issue further and, whilst I cannot change how things occurred with your admission, I would like to use your experience to improve services and ensure this does not occur in future.

To that end, I would really appreciate it if you could contact me on 9194 2855.

Again, thank you for posting; this type of feedback provides us a valuable opportunity to improve our services. I hope to speak with you soon.

Sincerely

Wendy

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