All the staff were very good, but Heidi in particular was great. She has the increasingly rare talent of combining a highly professional approach and a relaxed and friendly manner, with excellent interpersonal skills. She explained the procedure I was about to have, didn’t dumb it down and leave out information. She was engaging and made me feel confident and comfortable with what I was about to have done. Post-procedure she was informative, friendly and efficient without making the process feel rushed.
"A particular staff member at Yarra Ranges Health - you're a star"
About: Yarra Ranges Health Yarra Ranges Health Lilydale 3140
Posted by Impressive Staff (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from David Plunkett