"What do I do now?"

About: Fiona Stanley Hospital Royal Perth Hospital

(as the patient),

I was referred by a specialist at Royal Perth Hospital to orthopaedics Fiona Stanley Hospital requesting that the clinic make inserts for my shoes. I have a number of issues with my feet:

* A bad big toe, so I need shoes that are open at the toe

* Big bunions 

* Bad ankles 

* Flat feet 

The clinic at FSH is able to make the inserts I need for my shoes, but I can't buy any shoes that are appropriate for the needs of my feet and the clinic doesn't make shoes for the inserts. 

To make things more difficult I am a size 11 and very few shoes come in size 11. I used to be able to buy the appropriate shoes from Spendless Shoes, but they no longer import them because people weren't buying them - except for me. Spendless also can't order just one pair for me. Spendless has the rights to the production of this shoe, so I can't by the same shoe anywhere else.

I need an open toe and lace up shoes because of the difficulties I have with swelling in my ankles as a result of a previous accident. I also need the inserts to keep my feet straight, so they don't roll in.

It's not Fiona Stanley's fault, I wish the referring specialist had thought about the fact that the clinic is able to make the necessary inserts that I need for my shoes. But without the appropriate shoes to fit the inserts, I can't use the inserts anyway. I would like to know what I am supposed to do given I can no longer purchase the shoes I need for my feet and will also fit the inserts. I am a pensioner, but that is beside the point - if I was able to get the shoes, I would buy them.


Response from Janet Zagari, Executive Director Transformation, South Metropolitan Health Service, South Metropolitan Health Service 2 years ago
Janet Zagari
Executive Director Transformation, South Metropolitan Health Service,
South Metropolitan Health Service
Submitted on 20/04/2018 at 17:05
Published on Care Opinion on 23/04/2018 at 09:57

picture of Janet Zagari

Dear Feet,

I am sorry to hear you have had such a difficult time finding shoes to fit your orthotic inserts.

I am aware of several places that cater for large-sized footwear or are able to custom make shoes to fit any size.

I have forwarded the information onto the Fiona Stanley Hospital Patient Family Liaison Unit and encourage you to contact them to get the details. Hopefully one of these retailers are able to assist you in purchasing the shoes you require to fit your inserts and make walking for you more comfortable.

Good luck with you shopping

Kind regards

Janet Zagari

Executive Director

Fiona Stanley Fremantle Hospital Group

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Update posted by Feet (the patient)

Dear Janet,

I have looked and looked and looked. I can't get the shoes I need with all the problems I have with my feet. If I do find appropriate shoes they then don't have a size 11. To have shoes custom made or if to order the appropriate shoes will cost me thousands of dollars. I have already looked into it. I'm a pensioner, so I can't afford this. As I said, in the past I could buy affordable and appropriate shoes for my feet, but the souls wore out. You can't wear shoes forever, eventually you have to replace them and I can no longer buy this style of shoe (as per my original story).

I'm currently wearing thongs, which mean my feet roll in and cause me back problems. We're coming into winter and the only footwear I have is thongs. There has to be a better way for people like myself.

Response from Lesley Bennett, Executive Director, Royal Perth Bentley Group nearly 2 years ago
Lesley Bennett
Executive Director,
Royal Perth Bentley Group
Submitted on 29/08/2018 at 15:12
Published on Care Opinion at 15:16

picture of Lesley Bennett

Dear Feet,

I apologise for the length of time that you have been left without a resolution for finding appropriate shoes for the problems with your feet.

Our Head of the Podiatry Department, Ms Cara Westphal has invited you to contact her directly, so that she can review your situation and see how we can assist you. Please ring Royal Perth Hospital switchboard on 9224 2244, and ask for Pager 0124 to be put through to Cara.

With kind regards

Dr Lesley Bennett

Acting Executive Director

Royal Perth Bentley Group

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